Expedia India

EXEDIA India

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Caution against Mayfair and Expedia India scams - India Forum

At August 5, 2013 I reserved two rooms at the Fern Samali Resort, Dapoli for Diwali vacation for 3 days for the appointments 1/11/2013 - 4/11/2013. I' ve made the full amount to Expedia from INR. I received my reservation and was notified by e-mail and text message from Expedia.

At 31 October 2013 I got a confirmation e-mail from Expedia in which my booking was confirmed. In this e-mail it says categorically:'Your booking is made. But out of great care, I phoned the Dapoli hotels to verify my booking when I heard the appalling message that they had no information about the booking I made through Expedia.

As a matter of fact, I immediately phoned Expedia to be cool notified that no Expedia reservations were made at the hotels (no special reasons were given) and now that no room was available, nothing could be done. OMG! I was lucky to make sure at the motel, otherwise two Mumbai hosts would have come to Dapoli just to be told that no reservations had been made!

Expedia sent me an unambiguous e-mail stating: "Since the hotel refused the reservation, we canceled it? Not only is the explanation given by Expeida wrong, but it is also unfair, as the Samali Hotel has told me that it has not obtained an Expedia certificate of the reservations made.

At best, expedia made a big mistake not to communicate with the hospitality industry, and at best this could be fraud. However, my experiences suggest that BE-AWARE may be affected by exp. There is, however, no response from Expedia India to this communication. Nikuny Shah, Mumbai, India.

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