Expedia International FlightsInternational Expedia Flights
Because I had an international link and there were no other SAA flights, I had to buy a new home airfare from another carrier.
I' m trying to get a restitution for the cancelled knee now. Whilst I can see on my coffee cart bill that SAA has been paid for the tickets (Expedia got a small commission), SAA refuses the reimbursement. I' ve called Expedia twice, with no answer at all. I also tried to approach an Expedia Manager whose contacts I got through your website.
Who is Expedia's responsability and who benefits from my cancelled plane ride? If a carrier cancel a part of your trip and you do not take a new one, they must pay back the price of the new one. I' m sure your agency, Expedia, will take care of it. Checking out 10.2.2.2.2.3, which provides a reimbursement for a cancelled ticket.
I' m amazed the senior liaison didn't answer. I' m listing the Expedia and SAA executives' name, numbers and emails on my website for customer advertising: www.elliott.org/company-contacts/expedia/ and www.elliott.org/company-contacts/south-african-airways/. They sent me a screen shot showing that SAA has already approved the reimbursement with Expedia. If SAA had just said: "We'd reimburse the ticket", we wouldn't be here.
It was Expedia who handled your reimbursement and you got your payment. And Expedia sent you a $50 gift certificate for the inconvenience. That's a good idea.
Refundable $747 for the Premium Select on the Airbus A 350 from USA to China
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