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Read the fine print: Non-refundable hotel reservations on Expedia
F: In May, through Expedia's website, I made a booking for a room at the Dupont Circle in Washington, D.C., with a check-in date of June 5th and a checkout date of June 8th". It should take part in a conference with the Ministry of Energy. It was foreseen for appraisal but was later cancelled.
I made a clear error in the booking and did not look any further at the definitions of "non-refundable reservations". "A few week after the booking, the appointment was cancelled and I had to cancele my booking. But I was informed that the booking was non-refundable and that there was just no way to get a reimbursement or any kind of loan.
I should have followed the conditions and the smallprint and I was basically complaining that I did not do so," said the supervisor. It further said I am topped up the full amount of $867. 99 for outsourcing outsourced outsourcing even though I am not going to use thoseouts.
" After I was not successful with Expedia, I phoned the Dupont Circle Hôtel twice directly. On both occasions, the hospitality said this was a non-refundable booking and directed me to Expedia. After exhausting the available opportunities, I turned to the Better Business Bureau. It was Expedia who answered without providing a solution. In my opinion, a full refund of your booking is usually possible if it is announced 24 hours in advance.
Non-refundable air fares and bookings are also cancelled with substantial refund (although there is a punishment for a change of itinerary). I believe, however, that it is inappropriate to penalise a client at full costs without the client having used part of a given services. If it says in the smallprint that the product is not refundable, it is almost always a hopeless case.
Expedia recently investigated the case at TBL's behest, but said the non-refundable term was owned by the hospital. "Expedia's cancelation guidelines are referenced to Expedia's agreements with the hotel," says Katie Brennan, an Expedia-speaker. "They make their own reimbursement choices. We at Expedia are not familiar with this logic, but are committed to following the hotel's own guidelines.
" There was no response from the motel. However, the Dupont Circle Hotel's reimbursement policies were clear on the page where you ordered the booking. If for any at all you modify or revoke this booking, your deposit will not be reimbursed. Expedia and other travel brokerage companies such as Orbitz and Traveocity are on-line travel agents.
And if a property preempts a room that is not sold, it will sell it at a low rebate - maybe $100 for a $150 or $175 room - to Expedia, who will forward it to a client at a premium, maybe $120 or $130. Expedia may also charge the hotels a provision or charge for the use of the Services.
A travel policy would probably not have been helpful here. The most insurances only cover sickness, injuries or deaths in the home - or something more traumatizing than a cancelled appointment. Verify the cheapest fare on Expedia or other travel pages and then call the property directly. You can also get your refund if you make a little extra payment by cancelling your booking in time.