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One cautionary tale about booking through Expedia

An electoral laws blogs student, Rick Hasen, talks about an Alice in Wonderland Expedia game. He' bought an Expedia pass to fly with Japan Airlines: It turns out that Expedia has not disclosed that this is a preferential rate that allows seating 72 hrs before the flying period, and Expedia has displayed the tickets incorrectly so that they can be modified with a modification charge (e.g. to a higher level of services so I can select seats).

He purchased from Expedia because he thought they had a better image than another lower-priced on-line reservation site. The Expedia revealed general conditions of purchasing but did not offer easy to decipher certain tariff regulations (which would be difficult for most non-specialists to decipher even though they were not made available).

Priority for the journey was an individual gang place and seats with his familiy (who were travelling with reward vouchers while he was driving to work). He was found to have a Japan Airlines N rate that does not allow seats until 72 hrs before departure.

When I was separated and waited more than an hour and a half, I talked to a Leilani in Las Vegas, who said that there was no way to reverse this ticketing, although you didn't tell me anywhere before or after the sale that you sold me a ticketing that didn't allow me a seating option.

It is recommended that our clients check the travel arrangements, fares and/or cancellations and call us immediately in case of any disagreement or further question before travel. Japanese Airlines proposed that he should buy up to a more costly economics rate.

And then I phoned Expedia Support again, got another competent someone outside the United States and spent over an hours waiting to get in contact with an Animal 3 in Las Vegas. Eventually I talked to "Wanda" in Animal 3, who said that not only is my tickets non-refundable, but that changes are not permitted even after payment of an exchange charge.

In addition to not providing me with this information before and after I bought my tickets, your website also confirms that changes are permitted after paying the required charge to the carrier and any price differ. Expedia demands the settlement of most cases (with the exception of small claim cases ) and excludes the possibility of collective action.

Tariff regulations are complicated and some sites are very poor at analyzing them. Unless regulations are revealed or the regulations are at odds with what is revealed, the customer should have a powerful argument, but can come up against an impermeable red tape. They have not yet made the investment to put this right.

It is a rather splintered sector, and every carrier wants to see its own legitimate brands of travellers, and the carriers want them to use off-the-shelf computer reservationsystems ( "which in turn delay any new methods that the carriers use to discreaggregate tariffs and separate sales now").

E-Tickets have a tendency to invest too little in their aviation detection and advertising technologies, as they often see aviation as a lossmaking factor, selling airline tickets to selling more profitable properties to people. As a rule, you can reverse any purchases made through an on-line U.S. tourist office for 24hrs.

Whilst their provisions (adhesion contracts) are rather one-sided, they are actually not as poor as the carriers themselves, against whom, as a rule, you cannot even invoke treaties if you want to sue in a state tribunal (the law on the deregulation of carriers anticipates state regulations, and the Supreme Tribunal has decided that a state right to good faith vs. equitable trade would be the state regulations of the airline).

US carriers are controlled by the Department of Transportation. Sales of flights by OEMs such as Expedia are similarly governed. At some point the technologies here will get better as airline companies and on-line agents work out their distinctions and Google gradually comes into the room and begins to eat their noon.

There' are things I like about travelling agents on line. Says the tickets are exchangeable for a $200 charge. You will then see the modification charge again and if you click on the tariff rule you will only see that it is not available. Somethin' says Expedia expects a DOT fines here.

EXDSEDIA said to Professor Hasen that it is his duty to carry the call centre glove to talk to someone if he wants to know the terms of the tickets he buys. It is unlikely that Expedia will allow easy call centre tape retrieval if the information you have received turns out to be inaccurate.

Expedia's getting better. I' ve not been booking through Expedia for a long while. I simply don't have enough paperwork without proper call centre entry.

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