Orbitz Check in for my FlightCheck-in for my flight
Get fucked by Orbitz. Hold..... What?
It was a totally disappointing moment to come to and from Costa Rica for a relaxing vacation with Orbitzhas. That which used to be the "friendly sky" is now more often called " airfield bonfires " by most of my team. when you were considered a paid client.
Today, when you step into the fire of the airfield, you are handled like a possible criminal/potential terrorism and a load that must be towed as cheap as possible from one side of the globe to the other, regardless of your comforts. I would certainly do it if I could get where I need to go by horse, rail, coach, bicycle, boot or feet in a decent while.
You will need to stay in the front chamber of the fire before you enter the airport's purgatory: buy them. Often you have to make changes to the ticketing due to the bad conditions or other problems, and you go quickly from the front chamber to the airfield bonfire, to full travelling hell, where you have to take care of "customer service".
One wishes one could stick a cork screw in one's eye instead of being stuck there when one hears ugly tunes, pre-recorded news, tries to make a sale, and travelling hell agencies that really help one with nothing. In the last 10 years I have been led by Orbitz through the anteroom of the airfield sweeping beacon.
Unfortunately, things are happening that are not commonplace, and it seems that I spend a great deal of my spare minute with Orbitz in caves. That recent full immersion in travels hell with Orbitz, coupled with few nuisances over the past couple years has done me so completely with the airlines system and its brokers that I do everything in my energy not to fly. Over the past few years, I've had a great deal of work....
Even the environment did not move me as far towards flight prevention as I was able to do with the airlines system with all its side effects. Still really angry because I was royalized by Orbitz, I thought I would take down a few things I would have wished to have written down to prevent the grief of touring them.
I' ve just sent a long e-mail to Orbitz and will also contact her on hard copy so that I can save you the inconvenience. I would rather try to make something good out of it to include in my'travel tips for my friends' than an extra tip from someone who is spending a great deal of travelling and itinerary.
Orbitz's problem: 1) Orbitz does not seem to keep records of her interaction with other people. That means every call you make, you have to retell your whole history. We had a system in which we saved memos and detail of each call so that when one call was made a second or third call, there was a case and everyone on the staff could help.
I blew away that every single times I would call Orbitz, they said they had no records of anything and I had to explain from the beginning. 2 ) Orbitz always treat the client as if he is mistaken. While I was working in after-sales and even back in high schools when I was working in the shopping centre, we were not supposed to treat clients in a less than kind way unless they yelled at us or cursed us.
This is not the case with Orbitz. I' ve not cried or cursed or been irrational, and I've been on the telephone with them for no less than 14 hrs in the last few month to solve various issues of the same ticket (not to speak of the amount of emailing, wasting my own air traffic and the nights my children and I were sleeping on the icy ground at the San Jose airfield entrance).
This and the fact that I have had an Orbitz bank for over 10 years and make bookings through them several days a year should identify me as a client for careful treatment. Orbitz doesn't seem to mind. 3 ) Orbitz is not synchronized with what actually happens to your ticket and the airline companies.
On this one journey from Boston to Costa Rica, the absence of dubbing created big difficulties for me and quadrupled the costs of my journey - something I was not ready for, but I had no other option than to be stranded with two children in San Jose on New Year's Eve.
First I was notified by automatic e-mail in August and September that my ticket was returned due to an airlines abandonment. Every call I made to support said that only part of my journey was canceled and returned and I wasn't supposed to take care of the other part, it was still good.
That wasn't the case in the end, the roundtrip was in fact canceled and repaid, and I had the 3 roundtrip airfares I had bought and no roundtrip airfares[Note: this was done while the airfares were under the aegis of http://www.cheaptickets.com.]. I' ve found that after going up the "customer service" ladders and being sent to Orbitz, they are in Orbitz's possession and sharing the "customer service" with Orbitz].
But Orbitz seemed to fix the whole thing after all. However, they kept sending "Prepare for your Trip" e-mails for cancellation on the same flight route, date and carrier as my current flight dates, which caused us to be confused about our flight times. Because of this mess, we showed up at the airfield for a flight that was cancel and reimbursed a few month ago, rather than the previous flight we were to be on, and Orbitz was not willing to do anything to help us on another flight unless we paid the full amount and were waiting up to 3 nights for available flight with the initial carrier.
Orbitz recommends how to prevent being bolted by Orbitz: 1) Never try to repair anything about Orbitz after you have purchased your tick. They will call Orbitz and expect them to help you, as you have already payed a reservation charge. They' ll put you on holding and call the carrier and tell you what the carrier would do.
Occasionally, the carrier can actually do something for you that Orbitz cannot. Simply make your booking directly with the airlines and negotiate directly with them. They may not get better services, but at least they work directly with the business and not with an agent. Don't worry about Orbitz. Make sure you have the airline's global number with you when you are travelling.
2 ) Use Orbitz to find a flight, but never through Orbitz. As soon as you make your booking, Orbitz will give everything to the carrier, but then the carrier Orbitz can lay the guilt for failures, Orbitz puts the guilt on the carrier and you get bogged down in the centre. It is probably better to contact the carriers directly, as they already have more information about their own services and want to keep you as a client.
3 ) Just jump over Orbitz as a whole and find your flight on a kayak, then make your reservation directly with the airlines or through a genuine local agency that you can call to account. Give the agency the $30 instead of Orbitz. I am killed to say that since I do everything on-line and it is so simple to find a ticketing and click on "buy", but I realize that the additional amount of initial effort is valuable to saving your money and money later.
4 ) If you ever have a query or a right to Orbitz, speak to them via IM and store a copy of the IM meeting. If they tell you something different each and every one you can let them know that you actually have a copy of what was considered as a back-up and that you are willing to give it to them to show your point.
That has gotten me further than working by telephone where you have no way to keep a record of what they tell you. At the end of the day, aviation will probably remain a variant of hell. Ticketing fights have been escalating lately as Delta and US Airlines are withdrawing flight from sides like Orbitz, and Expedia has retaliated by making it reportedly hard to find them.
I' m predicting in 2011 that buying air travel and getting to your destinations will still be a bitch. Updated: Ahhhhh, Orbitz's great answer to my long e-mail and a $50 gift certificate for my problems. You say that I approached the carriers directly (not true) and that "Orbitz was never informed of these annulments and therefore knew nothing about them.
Orbitz was never informed of these cancellation and was therefore not informed. "#2: Ah, beautiful, beautiful Orbitz. Now that they've helped me and raised my hope, they've come back and "for my confusion" they're giving me three $100 coupons to redeem, yes, you guess, Orbitz.